The business services team at Transcend Corporate, led by Steve Bartlett, and supported by Joe Chiles, have advised the shareholders of Connect Assist Holdings Limited (“Connect Assist”) on the sale of their business to Maximus UK Services Limited (“Maximus UK”).

Connect Assist is a specialist outsourced omni-channel contact centre business, with a particular focus on the charity and public sectors.  They are the market leader in delivering positive customer outcomes for public sector, charity and socially-focussed organisations, using an empathetic human approach, backed up with complex technology

Maximus UK is one of the largest providers of employment, health and disability support programmes in the country. The combination of the two businesses will allow the team to deliver their specialist services to a wider range of clients.  Connect Assist is led by Managing Director Ron Moody, who remains with the business to continue leading the team forward.

Ron Moody, said “We are delighted to be joining the Maximus family.  The fit between the two businesses could not be better, operationally, and culturally.  Our clients will benefit from our ability to widen our service offering and Connect Assist’s established skills in contact centre operations will enhance the Maximus proposition.  This partnership is the perfect culmination of four years successful growth since our MBO.”

Steve Bartlett, Partner at Transcend Corporate, said: “This deal is the perfect transaction.  When we structured the MBO in 2017 it was a great succession solution with the management team taking over from the founding shareholders.  The team have delivered spectacular growth, and this deal is suitable reward for all their hard work.  We have enjoyed working with the business and shareholders, and wish Ron and his team all the best going forward.”

Patrick Nash, founder of Connect Assist, said: “When Ron and his team completed the MBO of the business in 2017 I had every confidence in their ability to successfully grow and develop the business.  Their achievements have surpassed all my expectations, and I am delighted with this outcome.  I am really proud of Connect Assist, and know that the business will become even stronger through this next chapter of growth.”